Certain DLCs and in-game purchases are ineligible for any kind of refund in any case.A pre-ordered game with a release date of over 14 days old and with game time logged over 2 hours aren’t eligible for refunds.A game with a purchase date of over 14 days old and with game time logged over 2 hours isn’t eligible for a refund.The limitations of a Steam refund are as follows: You must request a refund for eligible in-game purchases before using them and within 48 hours of purchase.Īlthough Steam refunds are simple and easy, there are certain limitations that dictate whether you get your money back or not.However, in the case of preordered games, the effective period starts from the game’s release date instead of its purchase date. The above rule also applies to DLCs, bundled games, and pre-orders.You must request a refund within 14 days of purchasing the game and within 2 hours of logged game-time. Valve will, upon request via, issue a refund for any title that is requested within 14 days of purchase and has been played for less.However, you might be able to get a refund in special circumstances even after flouting the following rules. Here’s a summary of the rules that you must follow to claim a refund, as discussed above. Right now, we offer a fair refund policy that is easy and convenient for most gamers. But since then, the gaming client has improved in every aspect. If it were the olden days of Steam, we might have had notable grievances about its support team. Lastly, those who get the ax from Steam’s anti-cheat system won’t be getting a refund for the game they received the ban for. Regarding third parties, when you purchase a Steam key for a game from another vendor, it’s not covered under the refund policy. In case of in-game purchases in third-party games, Steam will notify you if a refund is possible at the time of purchase. Valve-developed games offer your money back, given it’s been less than 48 hours since purchase and you have not used the item yet. Credit: SteamĬoming to in-game purchases, you may ask for a refund for these as well. However, not all such content is eligible for this policy, so make sure you check out the DLC store page beforehand. Moreover, DLC purchases can be refunded within 14 days of purchase and within 2 hours of game-time in the base game after buying DLC content.
Similarly, you can only refund the entire bundle and not individual games from it. When it comes to bundles having multiple games, the refund policy is valid if you have played less than 2 hours in all of those games combined. How the Steam Refund Policy Works for Other Purchases A Valve employee will then assess your application, and if your reason convinces that employee, he/she may issue the Steam game refund to you. However, you can still submit a refund request and give an appropriate reason for your request in the form. If your purchase doesn’t fall under the 14 days or the two-hour limit, then you aren’t eligible to get a Steam refund. Can You Get a Steam Refund After You’ve Crossed 14 Days or the Two-Hour Limit?